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Most Popular Questions
Follow our quick video guide to replace your remote’s batteries safely. Always use the correct type listed in your user manual to ensure compatibility. [Watch the video →]
A beeping sound usually indicates a low battery, power interruption, or system alert. Check the display for messages or alerts. [Learn how to troubleshoot →]
Once power is restored, your system may need a reset. Enter your passcode and follow the reset steps shown on your panel display. If it continues to beep, contact support.
Yes! You can update your user PIN directly on the control panel or through the mobile app.
Download and log in to your home security app. From there, you can arm, disarm, and view alerts from anywhere.
Check that each sensor’s battery is working and that it’s within range of the hub. If the issue persists, try re-syncing the sensor via the app or manual pairing mode.
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How to properly replace the batteries in your alarm system’s sensors
Watch video tutorials on how to change batteries in your alarm system remotes.
Featured Questions
Frequently Asked Questions and Resources.
From your control panel or app, go to Settings → Add Device, and follow the pairing instructions. Make sure your Wi-Fi signal is strong near the device.
We’ve been helping clients protect and enhance their homes for over 40 years, building a reputation for reliability, innovation, and personal service.
Yes! Our certified technicians can assist with setup, battery changes, or system expansion. [Request service →]
Yes — all our installers and technicians are fully licensed, insured, and trained to meet the highest industry standards for safety and performance.
Yes, we regularly partner with builders, architects, and designers to integrate automation and security during new construction or remodeling.
es, emergency technical support is available for active monitoring customers experiencing system alerts or failures.
We design and install fully integrated home automation, alarm, surveillance, lighting, and audio-visual systems. Whether you need a single alarm panel or a complete smart home setup, we customize every project to your property.
Yes, Berman Home Systems serves homeowners, property managers, and businesses across Massachusetts. We tailor security and automation solutions to fit the unique needs of homes, offices, and retail spaces.
Absolutely. We specialize in upgrading legacy systems — replacing outdated panels, cameras, and sensors with modern, app-controlled smart technology that works with today’s devices.
Yes. We partner with certified monitoring centers that provide round-the-clock protection for intrusion, fire, and environmental alerts.
Every installation includes on-site setup, equipment testing, user training, and a full system walkthrough to ensure you understand how to operate your new system confidently.
Yes. Our systems are compatible with most major smart home platforms, allowing you to control lighting, temperature, and security from a single app or voice command.
Yes, we offer ongoing maintenance packages that include system health checks, software updates, and battery replacements to keep your system running smoothly.
You can call our office, submit a request via the Contact Page, or use the support form to pick a date that suits you best.
Yes — we provide free, no-obligation consultations. Our team will assess your home’s layout, identify weak spots, and recommend a tailored solution.